FAQ

For our limited drops, please allow 4 to 6 weeks for delivery as every piece is handcrafted with care in Los Angeles. We ensure a high-quality, non-outsourced production process which requires a significant amount of time to ensure each product meets our standards. Thank you for your patience and understanding.

We do not accept returns. However, if your candle arrives broken, we offer replacements. Please report any damages on the same day as received, and we will arrange for a replacement.

If your item arrives damaged, please report it to us on the same day as received. We will arrange for a replacement to be sent out to you. Your satisfaction is our priority, and we are here to ensure that any issues are resolved promptly.

We are open to discussing custom orders that align with our brand's aesthetic and quality standards. Please email us at info@colle.la with your custom order inquiry, and we'll be happy to explore the possibilities with you.